As the wage gap between high-cost countries like the U.S. and popular offshoring locations like India and the Philippines has remained significant over time, offshoring customer service and support operations is a growing trend among background screening providers. This gap is unlikely to close anytime soon. Simply put, the costs associated with outsourcing these critical functions are a fraction of what it would cost to maintain these practices in the United States. This said, there are four considerations that employers should carefully think through before choosing a background screening provider.
