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Need to Dispute Information Found on Your AccurateAce Background Check?

You’re in the right place. Review the dispute FAQ and fill out the form below.

Need to Dispute Information Found on Your AccurateAce Background Check?

Frequently Asked Questions

If you believe any information reported on your background report is incomplete or inaccurate, you may file a dispute free of charge with Accurate Background.  Accurate Background strives to complete the dispute process, also known as a reinvestigation, as soon as possible, but could take up to 30 days, depending on the nature, scope and source of the information being disputed.

If you believe that any of the information in your background report is inaccurate or incomplete, you may initiate a dispute free of charge with Accurate Background. The dispute process also known as the reinvestigation process, may take up to 30 days, depending on the nature, scope and source of the information being disputed; however, Accurate Background strives to complete any reinvestigation of disputed information as soon as possible.

You may dispute your record in one of the following methods:

  1. Submitting a request through our dispute form below
  2. Verbally by contacting AccurateAce’s Consumer Help Line  (844) 220-6741
  3. Via email (do not include personal identifiable information), other than full name and your contact telephone number
  4. In writing to: (Include your full name, your contact phone number and email address)

Accurate Background, LLC
Atrium Corporate Center
3800 Golf Road, Suite 120
Rolling Meadows, IL 60008

Upon receiving your dispute, Accurate Background will promptly reinvestigate the specific information/records that you are disputing. Accurate Background also has trained customer service representatives who can work with you if you need assistance identifying the specific information/records that you want to dispute.

Accurate Background will notify the requestor of your consumer report (the entity who requested your background check) that you have initiated a dispute regarding information on your background report. Upon completion, Accurate Background will notify you and the company who requested the background check of the reinvestigation results.  If you need to check on the status of your dispute, you may contact us at any time.

File a Dispute Form

If something looks incorrect on your background check report, you may file a dispute. Please provide as much detail as possible.

  • Accurate Background will be requesting personal information to confirm your identity and protect your information throughout this process. The information being requested in this process will also assist us in ensuring your dispute is being connected with the correct background report as well as will be used in the processing and reinvestigating your disputed item(s). Please complete this form with accurate information and as much detail as you are able to provide. It is helpful, although not required, for you to have a copy of your background report to ensure you address any and all of the items you would like to dispute.