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Access the tools and information you need to keep track of your background check.

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Frequently Asked Questions

You may contact our Client Services team at 800.216.8024, or send an email to customer_service@accurate.com. Please include your full name and the search reference ID, if available.

Please note, Accurate Background does not maintain a database from which consumer reports (background checks) are processed.  Instead, all requests for a background check are conducted only with explicit written permission by the consumer and are unique consumer reports for each request.  You may request a copy of all the information we maintain in our file about you by sending us a request in writing, along with a current picture I.D. such as:

  • Current Valid Driver’s License
  • Current Valid State Identification Card
  • Current Valid Passport

You can send your request in one of the following methods:

  • Fax your request to (855)-785-4434 (be sure to include your request, picture ID, and contact information)
  • Email your request to:  customer_service@accurate.com (be sure to include your request, picture I.D., and contact information)
  • Mail your request to:

Accurate Background, LLC

7515 Irvine Center Drive

Irvine, CA  92618

(Be sure to include your request, picture I.D., and contact information)

The time varies based on what is actually being conducted as part of your background check. The time may also vary depending on what’s included in the background check request and the responsiveness of the source of the information being requested. Please note, holidays and weekends do not count towards processing time.

We make every effort to avoid unnecessary delays in completing your background check report. There are certain situations where information is delayed for reasons beyond our control, such as:

  • Natural disasters resulting in court closures and/or power outages, or
  • Unexpected court clerk delays

At any point, you can check the status of an order. If any item is incomplete, you can check the reason for the delay by accessing your online account. Some of the reasons for a delay include:

  • Other Information Needed (i.e. Release Needed, Verification of SSN, etc.)
  • Holidays
  • Weekends
  • Court Closures due to severe weather conditions, holidays, etc.

You have several ways to dispute information on your background check report:

Email: By emailing your request to disputes@accurate.com

Online:  You may enter your dispute on our website here

Phone: By calling Accurate Background at 800.216.8024

Fax: By faxing a dispute letter to 855.785.4434

Mail: By mailing your dispute letter to:
Accurate Background
Dispute Department
7515 Irvine Center Drive
Irvine, CA 92618

Please provide the following information with your dispute. Do not include personally identifiable information, other than full name, confirmation number, and your contact telephone number, if sending via email.

  • Full name
  • Confirmation or ID number
  • Social Security Number
  • Daytime contact phone number
  • Email Address
  • Provide the specific item on  your report that is incorrect or incomplete
  • Any additional information you are able to provide may help us expedite the reinvestigation, but is not a requirement to initiate a dispute. This includes, but is not limited to:
    • Copy of your driver license or photo ID (please enlarge and ensure copy is clear and legible)
    • Documents to support your dispute (if available)

You are entitled to receive a copy of your background report and Accurate Background also has trained customer service representatives who can work with you if you need assistance identifying the specific information that you want to dispute.

Accurate Background has policies, procedures and processes in place to ensure the security of your information. We employ the highest level of encryption available for data protection and all personally identifiable information is masked internally as well as externally when provided to the company who requested the background check on you.

If you are the subject of a background check by Accurate Background, you may log in to MyPortal at any time to check the status of your background check. You can also contact us at any time. If you are the subject of a background check by AccurateNow, please contact us for a status update.

Hiring decisions are made by the company you are applying to in accordance with applicable laws. We recommend contacting the company you applied to regarding employment or contracting decisions.

What is included in a background check is determined by the requestor of your background check report (the entity who requested your background check). The background check order may include any of the services offered by Accurate Background, such as employment and education verification, criminal history search, and/or driving record.

A company may have performed a background check on you because you have submitted a job application or request to work for the company, or you are working on their behalf.  We recommend reaching out to the company who ordered the background check to understand why the background check was performed.

You can go to our Candidate Portal (MyPortal) at https://candidate.accuratebackground.com/#/login to register or log in. Once logged in, select documents from the menu and choose the document to upload. You may also provide documents via email by sending them to customer_service@accurate.com. If you are an AccurateNow candidate, please contact us at clientservice@accuratenow.com to provide updated documents.