OTES Help Center – How to Provide Your Education History
(Don’t have time to go through the tutorial? Click here to download a PDF copy of the tutorial).
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Learn how to provide your education history using the candidate portal.
1. Step 1. Click the personalized login link to visit the candidate portal to provide the information needed for your background check.
2. You will be redirected to Orange Tree’s CandidateConnect portal.
3. Step 2. Electronically sign the disclosure and authorization forms.
4. Step 3. Provide your personal information.
5. Click to provide your date of birth.
6. And your Social Security Number
7. Click submit.
8. Step 4. Click to provide your Education History
9. Provide all education history even if you did not graduate from the school/institution.
10. Select if the education type was a GED, High School, Trade/Technical, or University/College.
11. If you were awarded a degree, diploma, GED, or certificate.
12. The month, day, and year you graduated.
13. The name of the school or institution.
14. The street address.
15. City.
16. State.
17. And your name while attending.
18. To add additional educations, click + to display more fields.
19. As a reminder, please include all education history even if you were not awarded a degree, diploma, GED, or certificate.
20. Once you have provided all your education history, click submit.
Thank you for taking this tutorial!
Here’s an interactive tutorial
** Best experienced in Full Screen (click the icon in the top right corner before you begin) **
https://www.iorad.com/player/1873851/How-to-provide-your-education-history-
Common questions and answers
1. How do I complete my education history?
- Input the start and end dates at each company (day, month, and year). Check box if you were employed as a contractor or through a staffing agency. Enter the company name, phone number, address of your previous employer and your title/position, and name used.
2. What if I forgot to include a former employer? How do I update this information?
- You can contact us directly to update your information from the candidate portal or email us at candidateconnect@otes.com.
3. I was asked to provide additional documentation. What kind of documentation do I need to provide for my employment verification?
- This is determined by your perspective/current/future employer’s policy. There is a drop-down in the candidate portal that lists acceptable forms of documentation.
- Common forms of employment documentation include:
- W2 form
- Paystub
- I-9 form
- Tax forms
- Bank statements
- Proof of employment offer letter
4. How do I provide additional documentation for my employment verification?
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You can take a photo with your phone and upload the attachment to CandidateConnect® or email it to candidateconnect@otes.com