OTES Help Center – How to View Results in Progress and the Final Report
1. Click on the Candidate Name to view a high level overview of order details.
2. The SSN and Date of Birth are masked throughout the portal and report.
3. All the completed services and results are viewable as they are received.
Green means no records, or discrepancies found.
Red means a discrepancy was found.
4. Click on the ‘Complete’ icon or service to view the results.
5. Here we see a discrepancy, a record was found.
Click on the ‘Complete’ icon or service to collapse details.
6. Click on the ‘Complete’ icon or service to view the results of another service.
7. Here we see a discrepancy, the information provided for a verification did not match.
Click on the ‘Complete’ icon or service to collapse details.
8. A comprehensive report of all completed services is available under’Attachments’.
Click on ‘Report’ to download a pdf copy of the final report.
9. The first page of the report will provide the candidate’s name, your company name, and the location the order was submitted under.
10. The ‘Personal Data’ section, provides the information that was received for the order.
The dates when the order was received, completed, and sent are also provided.
11. The ‘Summary’ section provides all the services ordered.
A status of ‘Complete’, or ‘Pending’ and service level results are provided for each service.
12. You will have the ability to view the details of each service completed.
13. All criminal results follow the same reporting format: the area searched, name searched, completion date and service result.
14. All employment and education verification services have the same reporting format.
The city and state the employer/school is located, details on who verified the information, and the service completion date is provided.
15. The ‘Provided’ column is the information provided for the order.
The ‘Actual’ column is the information verified.
Any discrepant information will be in bold font.
16. This concludes the ‘How to view results and final report’ tutorial.
Thank you!
Here’s an interactive tutorial
https://www.iorad.com/player/1772620/How-to-view-results-and-the-final-report-