It’s been 10 years since Frank Cervantes joined Accurate based on the recommendation of a close friend. Frank had been working in IT technical support with a school district at the time but something about Accurate intrigued him. Ten years ago, he says, there were only about 100 people working there—growth has been significant since then and he’s been constantly energized and engaged by new opportunities to learn and new technology to explore.
Frank started with Accurate as a help desk analyst. Over time he was promoted to senior help desk, then to a manager position, then senior manager and, most recently, Director of Technical Operations managing 12 people.
It was, he says, “a great opportunity.” Today, he says, the company is in the process of opening an international office in India and has more than 2000 employees.
Technology Investments Offer Opportunity and Growth
Accurate, says Cervantes, is a company that is highly committed to investing in technology. “We’re always looking for innovation and looking at the latest tools, he says. That, he adds, is key to the company’s success. Growth has come through acquisitions and expansions and has offered opportunities for Frank to grow his own career and technological expertise.
To be part of this growth and able to take advantage of these opportunities, he says, “has been awesome.” The opportunities, he says, “are limitless.” That has been a key driver for Frank who admits to being “very ambitious.” He says that he wants to keep growing in his career and is confident that opportunities will be there.
Despite the growth, though, and the many changes, one thing has remained constant—Accurate’s strong culture.
A Culture That Really Resonates
“Accurate is a great place so I don’t know how far we’ll go or how far we’ll grow but I’m shooting high and I think Accurate will continue to grow and reach very high levels,” Frank says. “There’s so much opportunity for everyone in the organization with going global and our C-level executives are very ambitious and committed to be the number one background check company.”
Accurate’s culture is built on four core values pillars that unify the company with a common purpose, define where they’re headed, indicate what they’ll do to get there, what they believe in, and how they will behave with each other and their customers. They are:
- Take ownership: be accountable for your actions, your team, and the company.
- Be open: be open to new ideas.
- Stay curious: stay curious even as you move forward.
- Work as one: work together to create the best customer and workplace experience.
The one that resonates most with Frank is “Work as One.” That value is evidence he says as everyone in the company works together to achieve common goals. Company goals, he says, “start at the top and trickle down so we’re all working toward a common objective. We’re all working toward the same goals that our CEO and our C-level executives are.” It’s meaningful, Frank says, to know that “the contribution that you put in really affects the team.” And he credits the team and their support for helping him achieve the successes he’s achieved.
Looking back over his years with Accurate, Frank says that one of his most memorable experience was the CBS acquisition. “The amount of work that we put into it and the outcome—the achievement—was pretty significant,” he says. That’s especially true given the short timeframe involved. “It was a lot of long days, long nights, and long weekends, but the end results was so satisfying when you see what we’ve done,” he says. “Being able to put two companies of that size together into one was pretty impactful.”
His own trajectory with the company has also made an impact. In fact, one of the things Frank says that resonates with him the most and a reason he’d unequivocally recommend the company to others is its commitment to promoting from within. “We always look to promote within before we seek outside for someone. I’ve seen it in my department and I’ve seen it in other departments. The opportunities are there for employees who want to pursue them.”
Frank points to a sentiment from life and business strategist Tony Robbins who has said “if you’re not growing, you’re dying.” “I envision myself growing more—I think growth is important,” Frank says. “I live by that.”
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