Kerra Flood had been working in mortgage sales when she first learned of Accurate. And, at the time, about 15 years ago, she was hoping to get out of sales. She applied for an operational role with Accurate but, during the interview, she was asked if she would be willing to take on a sales position. Despite her desire to get out of sales she agreed.
She’s been in sales positions with Accurate ever since.
From Entry Level to Experience at all Levels
Initially, Kerra says, she took on the “lowest cold calling” sales role. But, over time, she’s gained experience with a wide range of different enterprises in every state in the country and with companies of all sizes. “I’ve definitely done it all,” she says. “Year by year I would try something new, and I would get larger accounts in different positions and just kept growing with the company.”
The variety, the opportunities, and the people at Accurate all made a positive impact.
When Kerra started at Accurate it was quite small, she recalls—only about 100 employees. One of the things she appreciated about the company was its open doors—“there aren’t many places where you could go walk into the owner’s office to ask a question.” And, despite the growth the company has experienced, that open door culture still exists, she says.
Over the years Kerra has also enjoyed the opportunity to meet a wide range of people and have exposure to a wide range of companies and their cultures.
Exposure to Top Companies and Their Unique Cultures
Kerra has been exposed to a lot of well-known companies over the years. In some cases, with some of the largest enterprise companies, she also had the opportunity to visit their corporate offices, something she very much enjoyed.
“Every company is different so you’re not just doing the same thing. It’s always a little bit challenging every single time and that’s what keeps me going.”
But beyond the big business connections, Kerra has especially enjoyed the people connections and relationships she’s built over the years both outside and inside of Accurate.
Maintaining a Consistent Focus on Values Through Growth and Acquisitions
Kerra says while she initially reported to the same VP of sales for 11 years, who she still stays in touch with, the past few years have been marked by growth and change—the greatest change most recently has been acquisition, she says. But despite the growth, Kerra says the feel of Accurate is a small company feel and it’s an atmosphere that really resonates with her.
“It hasn’t really changed whether we’ve got 100 employees or 1700 employees,” she says. She credits the small company, friendly open door feel of the company to its founder who, she says, is both visible and accessible.
Accurate is a values-focused company and it shows.
Accurate’s culture is built on four core values pillars that unify the company with a common purpose, define where they’re headed, indicate what they’ll do to get there, what they believe in, and how they will behave with each other and their customers. They are:
- Take ownership: be accountable for your actions, your team, and the company.
- Be open: be open to new ideas.
- Stay curious: stay curious even as you move forward.
- Work as one: work together to create the best customer and workplace experience.
It’s a company that, despite its growth, still has a strong family feel.
A Real Family Feel
For Kerra, Accurate doesn’t just feel like a family experience, it is one. Her daughter has been with Accurate for seven years, starting in operations and now an account manager on the Amazon team. It may not be the final organization she works for, but one never knows.
In fact, Kerra shares, while people do come and go at Accurate, it’s not at all uncommon for them to come back after leaving to explore another role with a different company.
Kerra doesn’t know where her future at Accurate may take her. She likes what she’s doing now, and she’s especially interested in opportunities to mentor other salespeople. In the meantime, she enjoys the flexibility and the ability it allows her to pursue other interests and avocations—like her interest in movie and television production. She’s currently taking courses toward a certificate in this area.
She may not be exactly where she thought she’d be 15 years ago, but she’s definitely enjoyed the journey and feels she’s exactly where she needs to be.