An existing user, or preferably the manager on the account, may contact us and provide the new user's first/last name, email address, and phone number.
You can find detailed information on the status of background checks by logging in to our background check platform.
Please contact us with the correct e-mail address for resending.
AccurateAccel provides a Search ID number that is 9 digits (Example: 147862986). Accurate Accel emails also come from customer_service@accurate.com. Please check your email communications to help you determine the correct service.
AccurateAce
AccurateAce provides an Order Number on your background check report that is 8 digits and starts with “3” (Example: 11051090). Accurate Ace emails also come from ace_admin@accurate.com. Please check your email communications or background check report to help you determine the correct service.
