Drug & Health Screening Platform Help Center

Accurate’s new mobile-first clinic scheduler and fulfillment platform leverages an expanded network of testing locations where our customers and their candidates can schedule drug, alcohol, and occupational health services. New self-service features accessed directly from the AccurateACE platform will allow employers to view a list of their candidates that have or have not completed their scheduling. Clients can also view registration documents, reschedule tests, extend a test expiration date, and run their own drug or health service reports.

Accurate leverages new and enhanced partnerships with Clinical Reference Laboratory (CRL), Laboratory Corporation of America (LabCorp), Quest Diagnostics (Quest) and Cynergy Wellness. 

Samples collected through the laboratories network of locations will be tested with the respective HHS certified laboratory:  

• CRL specimens sent to CRL in Lenexa, KS 
• LabCorp specimens will be sent to their HHS certified labs in Houston, TX, Raritan, NJ, Research Triangle Park, NC, or Southaven, MS. 
• Quest Diagnostics specimens will be sent to their HHS certified labs in Lenexa, KS, or Norristown, PA.

eScreen collected samples will continue to go to the same laboratories, however, we will move LabCorp and Quest collected specimens through our new vendor integrations. 

Upon upgrade, new product names for all Drug and Health services will be visible in your packages. The new product name will be agnostic to the supplier being used to fulfill the service and will follow a simple, easy-to-understand format.

Yes. Some services, like eCup+, can only be fulfilled by eScreen. eScreen’s eReader+ system is an eScreen proprietary product. For lab-based tests and other occupational health services that are supported by an alternate supplier, you will have the opportunity to schedule services through our new partners before being routed to eScreen.

The zip code is required to find the clinic closest to your candidate’s location. The date of birth is required to schedule some occupational health services.

You will be upgraded to our new scheduling platform where you will then be routed directly to eScreen. In doing this, you will not see our newly expanded clinic network.

Absolutely! The expanded network will be available through these four partners.

eScreen MRO will continue to support eScreen scheduled tests. Any tests scheduled through CRL, LabCorp, or Quest will go through a new MRO company, Cynergy Wellness. Their Chief MRO is Dr. Kirk Roberts.

You will view many of the same statuses you see today. There may be a few additional statuses, depending on the vendor. For example, In Transit to Lab, MRO Awaiting CCF, Sent to MRO.