Pre-Employment Screening Candidate FAQ.

You may request a copy of your report at any time by one of the following options:

1. Telephone:  (844) 220-6741 for identification purposes, you will be asked a few security questions
2. In Writing, please include the following information:

First name, Middle Name(if applicable), Last Name, Suffix(if applicable), DOB,  last 4 digits of your social security number, mailing address, city, state, zip, email address, phone number to reach you, employer you applied to work.

Please note, Accurate Background does not maintain a database from which consumer reports (background checks) are processed.  Instead, all requests for a background check are conducted only with explicit written permission by the consumer and are unique consumer reports for each request.  You may request a copy of all the information we maintain in our file about you by sending us a request in writing, along with a current picture I.D. such as:

• Current Valid Driver’s License
• Current Valid State Identification Card
• Current Valid Passport

You can send your request in one of the following methods:

• Fax your request to (855)-785-4434 (be sure to include your request, picture ID, and contact information)
• Email your request to:  customer_service@accurate.com (be sure to include your request, picture I.D., and contact information)
• Mail your request to:

Accurate Background, LLC 200 Spectrum Center Drive, Suite 1100 Irvine, CA 92618 (Be sure to include your request, picture I.D., and contact information)

You may contact our Client Services team at 800.216.8024, or send an email to customer_service@accurate.com. Please include your full name and the search reference ID, if available.

You may contact our Client Services team at 800.216.8024, or send an email to customer_service@accurate.com. Please include your full name and the search reference ID, if available.

Please note, Accurate Background does not maintain a database from which consumer reports (background checks) are processed.  Instead, all requests for a background check are conducted only with explicit written permission by the consumer and are unique consumer reports for each request.  You may request a copy of all the information we maintain in our file about you by sending us a request in writing, along with a current picture I.D. such as:

• Current Valid Driver's License
• Current Valid State Identification Card
• Current Valid Passport

You can send your request in one of the following methods:

• Fax your request to (855)-785-4434 (be sure to include your request, picture ID, and contact information)
• Email your request to:  customer_service@accurate.com (be sure to include your request, picture I.D., and contact information)
• Mail your request to:

Accurate Background, LLC 200 Spectrum Center Drive, Suite 1100 Irvine, CA 92618 (Be sure to include your request, picture I.D., and contact information)

The time varies based on what is actually being conducted as part of your background check. The time may also vary depending on what’s included in the background check request and the responsiveness of the source of the information being requested. Please note, holidays and weekends do not count towards processing time.

You have several ways to dispute information on your background check report: Email: By emailing your request to disputes@accurate.com Online:  You may enter your dispute on our website here Phone: By calling Accurate Background at 800.216.8024 Fax: By faxing a dispute letter to 855.785.4434 Mail: By mailing your dispute letter to: Accurate Background Dispute Department 200 Spectrum Center Drive, Suite 1100 Irvine, CA 92618 Please provide the following information with your dispute. Do not include personally identifiable information, other than full name, confirmation number, and your contact telephone number, if sending via email.

• Full name
• Confirmation or ID number
• Social Security Number
• Daytime contact phone number
• Email Address
• Provide the specific item on  your report that is incorrect or incomplete
• Any additional information you are able to provide may help us expedite the reinvestigation, but is not a requirement to initiate a dispute. This includes, but is not limited to:
  • Copy of your driver license or photo ID (please enlarge and ensure copy is clear and legible)
  • Documents to support your dispute (if available)

You are entitled to receive a copy of your background report and Accurate Background also has trained customer service representatives who can work with you if you need assistance identifying the specific information that you want to dispute.

If you are the subject of a background check by Accurate Background, you may log in to MyPortal at any time to check the status of your background check. You can also contact us at any time. If you are the subject of a background check by AccurateNow, please contact us for a status update.

What is included in a background check is determined by the requestor of your background check report (the entity who requested your background check). The background check order may include any of the services offered by Accurate Background, such as employment and education verification, criminal history search, and/or driving record.