Pre-Employment Screening Candidate FAQ.

Accurate leverages new and enhanced partnerships with Clinical Reference Laboratory (CRL), Laboratory Corporation of America (LabCorp), Quest Diagnostics (Quest) and Cynergy Wellness. 

Samples collected through the laboratories network of locations will be tested with the respective HHS certified laboratory:  

• CRL specimens sent to CRL in Lenexa, KS 
• LabCorp specimens will be sent to their HHS certified labs in Houston, TX, Raritan, NJ, Research Triangle Park, NC, or Southaven, MS. 
• Quest Diagnostics specimens will be sent to their HHS certified labs in Lenexa, KS, or Norristown, PA.

eScreen collected samples will continue to go to the same laboratories, however, we will move LabCorp and Quest collected specimens through our new vendor integrations. 

Accurate Background will notify the requestor of your consumer report (the entity who requested your background check) that you have initiated a dispute regarding information on your background report. Upon completion, Accurate Background will notify you and the company who requested the background check of the reinvestigation results. If you need to check on the status of your dispute, you may contact our Client Services Team 24/7.

You have several ways to dispute information on your background check report:

Email: By emailing your request to disputes@accurate.com

Online:  You may enter your dispute through the form accessed by clicking on the button below or by logging in through My Background Check above

Phone: By calling Accurate Background at 800.216.8024

Fax: By faxing a dispute letter to 855.785.4434

Mail: By mailing your dispute letter to:
Accurate Background
Dispute Department
200 Spectrum Center Drive, Suite 1100
Irvine, California 92618

Please provide the following information with your dispute. Do not include personally identifiable information, other than full name, confirmation number, and your contact telephone number, if sending via email.

• Full name
• Confirmation or ID number
• Social Security Number
• Daytime contact phone number
• Email Address
• Provide the specific item on  your report that is incorrect or incomplete
• Any additional information you are able to provide may help us expedite the reinvestigation, but is not a requirement to initiate a dispute. This includes, but is not limited to:
  • Copy of your driver license or photo ID (please enlarge and ensure copy is clear and legible)
  • Documents to support your dispute (if available)

You are entitled to receive a copy of your background report and Accurate Background also has trained customer service representatives who can work with you if you need assistance identifying the specific information that you want to dispute.

If you believe any information reported on your background report is incomplete or inaccurate, you may file a dispute free of charge with Accurate Background. Accurate Background strives to complete the dispute process, also known as a reinvestigation, as soon as possible, but could take up to 30 days, depending on the nature, scope and source of the information being disputed.

Accurate’s new mobile-first clinic scheduler and fulfillment platform leverages an expanded network of testing locations where our customers and their candidates can schedule drug, alcohol, and occupational health services. New self-service features accessed directly from the AccurateACE platform will allow employers to view a list of their candidates that have or have not completed their scheduling. Clients can also view registration documents, reschedule tests, extend a test expiration date, and run their own drug or health service reports.

Accurate Background LLC, is committed to helping the survivors of human trafficking.  To request to block adverse information from your background screening report, please contact us by mailing your request to our address dedicated to receiving requests to block information resulting from trafficking: Accurate Background ATTN: Compliance HQ 200 Spectrum Center Drive, Suite 1100 Irvine, CA 92618 Alternatively, you may mail your request to: Accurate Background ATTN: Compliance HQ 131 Dawson Drive Winchester, VA 22602 To assist us in processing your request, the following information is required:

1. Your preferred method of communication for us to contact you about your request.
2. Proof of Identity:

• • Copy of a government-issued identification document
    • Driver's license
    • Government-issued ID
    • Passport
    • Social Security card
    • Birth certificate
  • If you have a designated representative submitting information on your behalf, then in addition to your proof of identity, your designated representative needs to submit their proof of identity and a valid power of attorney or some other documentation that authorizes the representative to act on your behalf.

3. Trafficking Documentation:

• • Identified adverse items of information:
    • Provide the specific item(s) on your report you are seeking to block.
  • Victim determination:
    • Documentation that establishes that you were a victim of human trafficking

• • • A federal, state, tribal, or other government or law enforcement entity; or

• • • • A non-governmental organization or members of a human trafficking task force authorized by a governmental entity to make such a determination; or
      • Documentation from a court indicating a determination by a court that you were a victim of human trafficking
      • A statement from you stating that you were a victim of human trafficking that is signed or certified by a representative of such government entity, court, or non-government organization or human trafficking task force authorized by a governmental entity to make such a determination

If you need assistance, please contact us utilizing any of the methods at https://www.accurate.com/contact-us/ .    

Please contact us at any time to check the status of your background check.

You may request a copy of all the information we maintain in our file about you by sending us a request in writing, along with a current picture I.D. such as:

• Current Valid Driver's License
• Current Valid State Identification Card
• Current Valid Passport

You can send your request in one of the following methods:

• Fax your request to (847)255-1896 (be sure to include your request, picture ID, and contact information)
• Mail your request to: Accurate Background, LLC Atrium Corporate Center 3800 Golf Road, Suite 120 Rolling Meadows, IL 60008 (Be sure to include your request, picture I.D. and contact information)

If you believe that any of the information in your background report is inaccurate or incomplete, you may initiate a dispute free of charge with Accurate Background. The dispute process also known as the reinvestigation process, may take up to 30 days, depending on the nature, scope and source of the information being disputed; however, Accurate Background strives to complete any reinvestigation of disputed information as soon as possible. You may dispute your record in one of the following methods:

1. Submitting a request through our dispute form
2. Verbally by contacting Accurate Background's Consumer Help Line  (844) 220-6741
3. Via email (do not include personal identifiable information), other than full name and your contact telephone number
4. In writing to: (Include your full name, your contact phone number and email address)

Accurate Background, LLC Atrium Corporate Center 3800 Golf Road, Suite 120 Rolling Meadows, IL 60008 Upon receiving your dispute, Accurate Background will promptly reinvestigate the specific information/records that you are disputing. Accurate Background also has trained customer service representatives who can work with you if you need assistance identifying the specific information/records that you want to dispute.