If you want background screening you and your candidates can count on, you can’t just shop features and hope for the best.
You need to trust that your partner can deliver the quick, accurate screening results that you and your candidates expect. You need to know they have both the technology and the expertise necessary to serve as a partner throughout the background check process.
You need to know your partner can deliver the results they promise. At Accurate, client experience is our top priority — and the numbers and reviews bear that out. Read on to learn why teams like yours trust Accurate.
(Note: We’ve sourced these figures from internal studies and CSAT surveys conducted with current Accurate clients. All reviews are from verified Accurate clients and sourced from our G2 account between June 2024 and July 2025.)
The Accurate advantage: by the numbers
More than 65,000 customers spanning healthcare, industry, technology and other industries trust us to run quick, compliant background checks and keep their teams safe. Here are the top six reasons clients love Accurate:
Industry-leading turnaround times
You can’t afford to lose your top candidates to slow, clunky background checks.
We help you avoid this by searching more than 2500 federal, state and local courthouses and accessing more than 90% of public records electronically for criminal checks. We also use a combination of automation to further reduce our turnaround times while maintaining accuracy standards.
So you can get the information you need — and get your new hires on the job — as quickly as possible. As of June 2025:
- We’re able to verify employment in 1.61 days on average, with 88% of verifications complete by day 5.
- We’re able to verify education in 2.03 days on average.
- We turn around 92% of lab-test drug testing results within 2 business days, eased by candidate self-scheduling, one-click registration, and partnerships with 15,000+ locations.
“The integration from our applicant tracking system to Accurate has been flawless. We process more than 75,000 background checks annually and have had no issues with turnaround time; they consistently deliver as promised. Our locations use Accurate on a daily basis.”
99.9% accuracy
Accurate delivers background screening results with an industry-best 99.9% accuracy rate, so you can make hiring decisions with confidence. To achieve this, we use a combination of automation and human review to search a wider range of sources and uncover the candidate’s complete history.
We also offer industry-specific checks to help you minimize regulatory risk, give you a fuller picture of each candidate and provide the highest quality of service. That includes:
- continuous monitoring
- license and sanctions checks and FACIS Level 1 and 3 screens for healthcare
- credit and FINRA checks for insurance
- full slate of motor vehicle record (MVR) and DOT checks for transportation
- abuse and sex offender registry checks for individuals working with vulnerable populations
“We have been with Accurate for over 3 years. From the initial RFP it was evident that the service levels and service timing was in line with what we needed. We have a white glove experience and needed a vendor that could partner with us on experience while maintaining a very quick pace and running specific checks needed as a healthcare company. Accurate came through with flying colors and has delivered this level of service every day since then. Additionally in the last 36 months they have improved and updated technology that was already very good to be amazing and allow our team to communicate with the Accurate team seamlessly.”
Christin D., Managing Director HR Operations & Technology, Enterprise
Ongoing compliance support and education
Adapting your background screening process to a constantly changing patchwork of regulations takes more manual work than most teams can manage alone. Our compliance team partners with you to provide education, update you on key legislation, and help you stay compliant with relevant local, state, federal and global laws — without unnecessarily delaying your hires.
Compliance is also embedded into every part of our platform, so you can screen compliantly with minimal impact to your workflows. Configure notices based on the position and/or your candidate’s locations so it considers the necessary information for you to make an informed decision for each individual.
All information within each background checks comes from the source – and only legally reportable information is provided to the client. Make the right decision the first time, knowing it’s backed by information you can trust.
“We have a dedicated customer account representative that is responsive and timely whenever we have questions. We have significantly reduced our background processing time since implementing Accurate over a year ago. The integration process was seamless, especially considering we were implementing a new ATS at the same time. They are very helpful in educating us on compliance and how legal changes will affect our background checking processes, and have even offered some cost saving advice.”
Laura J., Senior Director of Human Resources, Enterprise
Ease of use
You can’t afford to lose candidates to a delayed, difficult background check process. Accurate’s built to make background screening easier for your candidates: We combine a mobile-optimized interface, available in 40+ languages, with 24/7/363 support and self-service options. So your new hires can submit their information, upload documents and get their questions answered, no matter where they are or what they’re doing.
Seamless ATS integrations, dedicated industry-specific support and a strong compliance framework are also designed to reduce manual work and uncertainty for your team. So you can spend less time on admin — and more time finding the best talent for your business.
“The product itself is designed for efficiency and ease of use. It is never a hassle to log in, find what I need quickly, and move on. They were also able to integrate to our ATS which is amazing. Customer Service has always been excellent. I have now had 6 years experience working with Accurate Background.”
Always-on customer service
Hiring doesn’t stop — and neither do we. That’s why we offer 24/7/363 multilingual customer service worldwide, available on any device or platform. Through live chat, clients and candidates can easily reach real people to resolve issues and answer questions, no matter where they’re located or what time it is.
Wherever and whenever you’re hiring, we’ve got you covered: We resolve 90% of issues in the first call — and 20% of those calls come outside of standard business hours.
”Whether you’re screening employees, vendors, or contractors, it’s important that your background checks are speedy and reliable. Accurate Background has cutting-edge support and features that will help you expand your business safely and easily. In addition, they have a dedicated 24/7 multilingual customer support team to ensure the background process is easy to manage with timely updates at every stage.”
White-glove support
Clients appreciate the guidance they get from our account managers, who have nine years’ experience in background screening on average. That’s supported by our customer satisfaction rates, including:
- 97% customer satisfaction and 98.5% client retention rate
- Account managers have an average of nine years’ tenure, often with industry- or market-specific expertise. Whatever your question, they’ve probably seen it before.
- 4.7 / 5 on G2 based on verified customer reviews (as of June 2025)
“It’s extremely helpful to have a dedicated account manager to go for solutions instead of a generic support email. We also really like using the 24/7 customer chat support to get basic answers quickly and easily.”
Melissa Robinette, HR Operations at Sally Beauty Holdings
Don’t lose your top candidates to a slow or clunky background screening process. Accurate pairs mobile-optimized technology with industry-leading turnaround times and expert-led client support, so you can get your top talent on the job more quickly while keeping your teams safe. Contact one of our experts today to learn more about your background screening options.
