Key Results
33% Reduction in Turnaround Time
American Airlines saw a 33% decline in PRIA turnaround times in 2025.
Proactive Regulatory Updates
Ongoing communication regarding FAA and other government-driven changes.
Improved Hiring Efficiency
Faster processing helps keep candidates moving through the hiring pipeline.
Enhanced Candidate Experience
Simplified, intuitive workflows support a smoother onboarding journey.
Customer Overview
As one of the world’s largest airlines, American Airlines operates in a highly regulated environment where compliance, speed, and risk management are critical to the hiring process.
For Marcus Altamirano, Manager of Pre-Employment Delivery and PRIA, staying ahead of these changes is a constant priority. However, American also needs to hire and onboard quickly to maintain its operating schedule.
“Mitigating risk is always a challenge,” Altamirano said. “The aviation industry is heavily regulated, and so it’s really important for me to constantly be in the know about what’s coming.”
The Challenge
American Airlines needed a partner that could help the organization:
- Keep pace with evolving government and industry regulations
- Reduce onboarding risk in a highly regulated industry
- Support compliance with FAA and other regulatory requirements
- Accelerate candidate processing without sacrificing accuracy
- Deliver a seamless experience for applicants moving through the hiring process
Regulatory changes can have a direct impact on hiring and onboarding workflows, making proactive communication essential.
“Changes in government regulation, or really any sort of laws that come out that impact the way that we onboard our new candidates,” Altamirano said.
The Solution
American Airlines partnered with Accurate to speed up and simplify its pre-employment screening and PRIA services, while providing greater visibility into regulatory developments that could affect hiring operations.
Proactive compliance communication
Accurate helps American Airlines stay informed about industry and regulatory changes before they become operational challenges.
“Accurate has been fantastic in being able to communicate that information in a proactive manner and just to keep me up to date,” Altamirano said.
The partnership provides ongoing updates and guidance related to FAA requirements and other regulatory developments.
“My account manager is very proactive in communicating any sort of changes that are coming, whether it be from the FAA or another government entity.”
That proactive communication helps the airline prepare for changes before they result in delays or violations.
“Knowing that she is sending me as much information that she receives and very shortly after she receives it helps me be prepared.”
A trusted industry partner
Accurate first came onto American Airlines’ radar through conversations with other airline professionals and industry peers.
“I have a really good network with other airline professionals that have similar roles to the role that I have at American Airlines. That is how we first learned about Accurate doing PRIA services.”
Even before becoming a customer, Altamirano was impressed by Accurate’s approach.
“I was impressed by the clarity and the commitment from Accurate to ensure accuracy and speed.”
Faster candidate processing
Once Accurate’s PRIA services were implemented, American Airlines quickly experienced measurable improvements in processing times.
“As soon as we started using Accurate, I saw a noticeable change in the turnaround times.”
For an organization committed to moving candidates efficiently through the hiring process, reducing delays has had a significant impact.
“For us, that is key in ensuring that we stay to our commitment of moving candidates through the process quickly.”
Business Impact
Through its partnership with Accurate, American Airlines has been able to:
- Reduce turnaround times for PRIA processing
- Stay ahead of regulatory and compliance changes
- Mitigate onboarding risk in a highly regulated environment
- Maintain hiring velocity while preserving accuracy
- Improve the overall experience for candidates
The most significant quantitative outcome was the measurable improvement in processing speed.
“We used Accurate PRIA services for 2025, and we did see a 33% decline in turnaround time.”
Why American Airlines Continues to Choose Accurate
For Altamirano, Accurate’s value extends beyond compliance and operational efficiency. Their technology and service model help American Airlines deliver the smooth onboarding experience that their candidates expect after accepting an offer.
“After you’ve received the job offer, you’re super excited. Candidates are so excited for the next steps. It needs to be easy, simple, and intuitive.”
Accurate’s technology and service model help bring that vision to life.
After working with Accurate throughout 2025, Altamirano says the results exceeded expectations.
“My experience with Accurate for the year of 2025, I think surpassed my expectations.”
By combining proactive compliance support, industry expertise, and faster turnaround times, Accurate helps American Airlines strengthen both its hiring operations and the candidate experience.
