Key Results
3 Vendors Consolidated into 1
GE Appliances unified screening operations under a single provider.
Nationwide & Puerto Rico Coverage
Consistent screening support across the U.S. and Puerto Rico.
Improved Process Consistency
Standardized background screening and drug testing workflows across multiple businesses.
Proactive Compliance Support
Ongoing guidance and updates on changing regulations.
Strong Candidate Satisfaction
Candidates consistently provide positive feedback on their screening experience.
Customer Overview
When Felix Martinez joined GE Appliances five years ago, they brought firsthand experience working with Accurate at previous organizations. Based on those experiences, they advocated for Accurate as a strategic screening partner capable of supporting a complex, multi-business organization.
“Based on the experiences that I had with Accurate in the past at other organizations, I actually was able to convince our procurement folks that this was an organization that had great customer service,” said Martinez, GE’s Senior Director of Global Talent Acquisition.
At the time, GE Appliances needed a provider that could simplify operations, support compliance, and create a more consistent hiring experience across the organization.
The Challenge
GE Appliances faced several hiring and onboarding challenges:
- Managing a complex onboarding process across multiple business units
- Supporting background screening and drug testing requirements at scale
- Maintaining compliance with evolving regulations
- Remaining competitive in attracting and hiring top talent
- Managing multiple screening vendors with varying processes and experiences
GE needed a solution that could streamline operations while supporting growth and compliance.
The Solution
GE Appliances partnered with Accurate to consolidate screening operations, standardize processes, and improve both recruiter and candidate experiences.
Simplifying a complex onboarding operation
Because GE Appliances operated across multiple businesses, onboarding workflows were complex and required thoughtful integration.
“We had a very complex onboarding process because we had multiple businesses.”
The Accurate implementation team worked closely with GE to ensure a smooth transition.
“The individual that actually was doing the integration was phenomenal, but he made it very, very easy and also did a great deal of training.”
This hands-on support helped create a consistent, scalable process that could be adopted across the organization.
Staying ahead of compliance challenges
In addition to operational support, Accurate helped GE navigate an increasingly complex regulatory environment.
“One of the things that is really exciting about Accurate is that they always help me to stay informed on all the new regulations.”
For talent acquisition and HR leaders, staying informed is critical to reducing risk and avoiding compliance missteps.
“They helped me to safeguard from being sued or having something go wrong.”
Through ongoing communication and regulatory updates, Accurate helped ensure the organization remained informed and prepared as requirements evolved.
Vendor consolidation and process standardization
One of the most significant outcomes of the partnership was GE Appliances’ ability to consolidate screening providers into a single solution. Previously, the company relied on multiple providers.
Accurate was able to support the organization’s needs across all U.S. locations and Puerto Rico, eliminating the complexity associated with managing multiple partners.
“Accurate was able to actually do everything that we needed across the entire US and Puerto Rico.”
The result was a more streamlined and consistent hiring process.
“In addition to that, [Accurate] was able to have a consistent process that we could follow.”
Supporting hiring competitiveness
In a competitive labor market, speed and accuracy can play a significant role in securing top candidates.
“One of the things that is important is that we [are able to] effectively compete for top talent. Background checks are one of those key things that are important.”
Accurate’s ability to deliver accurate information efficiently helped reduce hiring friction and keep candidates moving through the process.
“Accurate is able to actually provide us with more accurate information the first time around. It helps us to stay competitive.”
Business Impact
Through its partnership with Accurate, GE has been able to:
- Simplify a previously complex onboarding environment
- Standardize screening processes across the organization
- Reduce administrative complexity by consolidating vendors
- Stay current on evolving compliance requirements
- Improve hiring competitiveness through accurate and efficient screening
- Deliver more positive candidate experiences
The organization also benefits from high levels of candidate satisfaction throughout the screening process.
“We also ask our candidates how their experience was overall, and they constantly keep giving us high marks for that.”
Why GE Continues to Choose Accurate
Martinez remains impressed by Accurate’s level of service and partnership.
In addition to service, the customer values the confidence that comes from knowing compliance updates and regulatory changes won’t be missed.
“Accurate is very good about keeping me informed about new regulations and guidelines.”
That proactive communication creates peace of mind and strengthens trust in the partnership.
“I could go to sleep at night knowing that I am not going to miss any new regulations because you always keep us informed.”
For GE, the combination of exceptional customer service, regulatory expertise, operational consistency, and candidate satisfaction has made Accurate a trusted long-term hiring partner.
